The CastrosCigarBar.com website (the “Site”, "CastrosCigarBar.com" or "Website") is operated by Castro's Cigar Bar LLC, which includes Castros On Scottsdale LLC, ("Castro's," "our," or "we").

Castro's Cigar Bar LLC knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting CastrosCigarBar.com, or any of our Websites in the network, you are accepting the practices described in this Privacy Notice.

Please keep in mind that this policy does not necessarily govern any offline collection of information that can happen in store or at events. We are not responsible for the privacy practices on any website not operated by Castro's which may be linked to from the Castro's Website.

INFORMATION COLLECTION AND USE

The information we collect is to assist us in personalizing and improving your Castro's experience. The goal is to provide you with an efficient, meaningful and customized experience on the Website and communication services.

One of our goals in collecting personal information from you is to provide an efficient, meaningful, and customized experience. Here are some of the general categories of information we gather:

Information Provided To Castro's: We receive and store information you enter on our website directly, or give us in any other way through direct communication. Examples include, but are not limited to, information when you search, browse, buy, post reviews, participate in a sweepstakes or communicate with customer service. We use the information that you provide for purposes such as responding to your requests, processing your order, customizing your shopping experiences, responding to you or sending you marketing and advertising communications.

If we encounter a problem when processing or fulfilling the order, your personal information may be used to contact you. Please note that before accessing certain parts of CastrosCigarBar.com or completing an order, you may be required to create an account with us, through which you must provide certain personal information.

Some information may be received and stored automatically when you interact with Castro's. For example, like many websites, we use "cookies" or other unique identifiers and we obtain certain types of information when your web browser accesses CastrosCigarBar.com or other content served by, or on behalf of, CastrosCigarBar.com on other websites. This can include, but are not limited to, log files, internet protocol (IP) address used to connect your computer to the internet and internet browser type.

When you access, visit or interact with our Website, or other technologies operated by Castro's, including social media channels, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as shipping estimates, search results nand other personalized content. Most mobile devices allow you to turn off location services.

To help us make emails more useful and interesting, we often receive a confirmation when you open email from CastrosCigarBar.com, if your device supports such capabilities. If you do not want to receive email from us, unrelated to transactions and/or your account, please adjust your email subscription settings or contact our customer service team.

There are instances where Castro's will receive information about you from our partners or other sources and add this to your account. Examples include, but are not limited to, updated delivery and address information from our carriers and information from credit bureaus, which we use to help prevent and detect fraud and age verification which is required by law.

The website is secured with a 256 Bit SSL and encrypted.

COOKIES AND IDENTIFIERS

Web beacons, action tags, single-pixel gifs, and other unique identifiers (collectively, "cookies") are small pieces of information that are stored by your internet browser on your computer’s or mobile device hard drive. Like many websites, Castro's uses cookies to speed your navigation of CastrosCigarBar.com, enable you to select products, place them in an online shopping cart, and to purchase those products, along with allowing us to maintain a record of your browsing activity on our websites. Cookies also allow our systems to recognize your device and to provide features such as recently viewed items, brand recommendations, and personalized suggestions. OUR COOKIES DO NOT AND CANNOT INFILTRATE YOUR HARD DRIVE TO GATHER YOUR CONFIDENTIAL INFORMATION. Our cookies are not "spyware."

Most internet browsers are initially set to accept cookies. Because cookies allow you to take advantage of some of CastrosCigarBar.com's essential features, we recommend that you leave them turned on. You can, however, set your browser to refuse cookies from websites or to remove cookies from your hard drive, but if you do, you may not be able to access or use portions of CastrosCigarBar.com. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any CastrosCigarBar.com products or services that require you to sign in.

INFORMATION AND PRIVACY

We value and protect the information that is shared with us, privacy is an important part of our business. We ARE NOT in the business of selling, renting or trading it to others. We share customer information only as described in this Privacy Notice and with entities within the Castro's network.

We may employ other companies and individuals to perform functions on our behalf. Examples include, but are not limited to, fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links, processing credit card payments, providing customer service, storing data, and serving ads on our behalf. They have access to personal information needed to perform their functions, but may not use it for other purposes.

As we continue to develop our business, we might buy additional locations, companies or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy notice (unless the customer consents otherwise). Also, in the unlikely event that Castro's, and all of its assets are acquired, customer information will be one of the transferred assets.

We release account and other personal information only to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of CastrosCigarBar.com, our customers or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

Other than as set out above, we may seek your consent for us to share your information with additional third parties, and you will have the opportunity in your discretion to choose not to share your information.

INFORMATION SECURITY

We protect the security of your information by utilizing the latest encryption methods during the transmission or storage of information you input through our websites and mobile applications. One hundred percent complete security does not presently exist anywhere in the world online or offline, and we are unable to provide specific guarantees regarding complete security of your personal information; however, we have a team of security professionals that work to safeguard your information.

It is important for you to protect against unauthorized access to your password and computer. Be sure to sign off and close your browser when finished using a shared computer. Only use trusted internet networks, including Wi-Fi, and do not share your login credentials with unauthorized parties.

INFORMATION ACCESS

CastrosCigarBar.com gives you access to information about your account and your interactions with CastrosCigarBar.com for the limited purpose of viewing and updating that information. Examples include account order history shipping address(es), favorites and contact information. This information may change as our website evolves.

You can always choose not to provide certain information; however, it might be needed to take advantage of certain CastrosCigarBar.com features such as your account profile, favorites, customer reviews or shipping options. Before ordering products from CastrosCigarBar.com, you might be required to create a valid account.

If you do not want to receive marketing emails from us, please adjust your email subscription preferences by clicking the "unsubscribe" link in the email. (Regardless if you receive our Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of CastrosCigarBar.com, and it is your responsibility to review them for changes.)

Upon your request, we will (a) correct or update your personal information; (b) stop sending non-transactional emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by contacting our customer service team by using the contact form on this website.

AGE REQUIREMENT

CastrosCigarBar.com ONLY sells products to people over the age of 21. If you are under 21, you may not use, browse, visit or purchase on our Website. We do not knowingly collect personal information from anyone under the age of 21.

CONDITIONS OF USE, NOTICES AND REVISIONS

If you choose to visit CastrosCigarBar.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the State of Arizona. If you have any concern about privacy at CastrosCigarBar.com, please contact us using the contact form on this site. Our business changes constantly, and our Privacy Notice and Conditions of Use may also change at any time. You should check the website frequently for any recent changes to our policies. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. If you have any questions about the Privacy Notice, please contact us using the contact form on the Website.

WEBSITE SECURITY

You are prohibited from violating or attempting to violate the security of the Website or Castro's Channels, including without limitation, (a) accessing data not intended for you or logging into a server or account which you are not authorized to access, (b) attempting to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures without proper authorization, (c) attempting to interfere with any service to any user, host, or network, including, without limitation, via means of submitting a virus to the Website, overloading, "flooding," "attacking," or "crashing," (d) forging any TCP/IP packet header or any part of the header information in any email, or forum posting, or (d) scraping or otherwise collecting data or information through automated means. Violations of system or network security may result in civil or criminal liability. Castro's will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting those who are involved in such violations.

ADDITIONAL DISCLOSURES

Residents of California may find additional information, known as the California Consumer Privacy Act at: https://castroscigarbar.com/ccpa/

Residents of Virginia may find additional information, known as the Virginia Consumer Data Protection Act at: https:/castroscigarbar.com/vcdpa/

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